Refund Policy

At ZENVARIS, we are committed to maintaining the highest standards of professionalism and customer satisfaction. This Refund Policy outlines the conditions, procedures, and timelines applicable to purchases made through zenvaris.quest.

Please review this policy carefully to understand your rights and our responsibilities regarding refunds and returns.

Policy Overview

  • Transparent eligibility criteria
  • Clearly defined refund timeframes
  • Structured return procedure
  • Professional review process
  • Dedicated support assistance

Eligible Items

Refunds may be granted for products or services that meet the following eligibility criteria:

  • Items purchased directly through zenvaris.quest
  • Products returned in original condition, unused and undamaged
  • Services not yet fully rendered or activated
  • Orders with verified billing confirmation

ZENVARIS reserves the right to inspect and verify the condition of all returned items before approval.

Refund Timeframe

Customers must submit refund requests within 14 calendar days from the date of purchase unless otherwise specified in writing.

Once approved, refunds are processed within 7–10 business days. The exact posting time may vary depending on your financial institution.

Requests submitted outside the eligible timeframe may not be considered.

Non-Refundable Items

  • Customized or personalized products
  • Completed professional services
  • Downloadable digital content once accessed
  • Promotional or discounted final-sale items
  • Processing or transaction fees

Exceptions may apply only where required by applicable consumer protection laws.

Refund Procedure

  1. Submit a written request via email including your order number.
  2. Provide supporting documentation or proof of issue.
  3. Await confirmation and further instructions from our support team.
  4. Return physical items (if applicable) following provided guidelines.
  5. Receive refund confirmation once processed.

Incomplete requests may delay processing.

Conditions

Refunds are issued using the original payment method whenever possible. ZENVARIS reserves the right to deny refunds if:

  • Returned items show signs of use or damage
  • Fraudulent activity is suspected
  • Policy terms are not satisfied

We may request additional verification to ensure transaction security and compliance.

Contact Details

For all refund-related inquiries, please contact:

ZENVARIS
Email: [email protected]
Phone: +1 (800) 274-8391
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Our team is dedicated to resolving concerns efficiently and professionally.